Return & Refund Policy

At Dreepor Store, we want you to be completely happy with your purchase. This policy outlines the terms for returns, exchanges, and refunds.

1. Eligibility for Returns/Exchanges

To be eligible for a return or exchange, the item must meet the following conditions:

  • Time Frame: You must contact us within 7 days of receiving the item.

  • Item Condition: The item must be in its original, new, and unused condition, with all original tags, packaging (e.g., box, plastic wraps), and accessories included.

  • Proof of Purchase: Please provide your order number.

Returns/Exchanges will NOT be accepted for:

  1. Items that have been used or damaged due to reasons not related to product defects (e.g., change of mind, wrong size).
  2. Items with missing or damaged original packaging.
  3. Items that are past the 7-day return period.

2. How to Request a Return or Exchange

Please follow these simple steps:

Step 1: Contact Us

  • Email our support team at dreepor2022@gmail.com as soon as you identify an issue.

  • In your email, please provide:

    • Your Order Number.

    • Your Full Name and Contact Number.

    • The Product Name and Quantity you wish to return/exchange.

    • A clear description of the issue (e.g., product is defective, wrong item received), along with clear photos or a video as evidence.

Step 2: Review & Authorization

  • Our team will review your request and respond via email within 24 working hours to inform you if it is approved and provide further instructions (e.g., return address).

Step 3: Return the Item (If Applicable)

  • Only after you receive our Return Authorization email, please pack the item securely in its original packaging and ship it to the address we provide.

  • Important: We cannot process returns that are sent to us without prior authorization.

Step 4: Refund or Exchange Processing

  • Refund: Once we receive and inspect the returned item and confirm its condition, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.

  • Exchange: If you requested an exchange, we will ship out the replacement item after receiving the faulty product.

3. Shipping Costs

  • For faulty products or our error (e.g., wrong item shipped): We will cover the return shipping costs. We will provide a prepaid shipping label or reimburse you for the cost.

  • For change of mind or personal reasons: We currently do not accept returns based on personal preference. Thank you for your understanding.

4. Contact Us

If you have any questions about this policy, please don't hesitate to reach out:

  • Customer Support Email:dreepor2022@gmail.com

Thank you for your understanding and support!