Frequently Asked Questions (FAQ)

About Orders

  • Q: Can I change or cancel my order after placing it?

    • A: Please email us at dreepor2022@gmail.com immediately. If your order has not yet been packed for shipping, we will do our best to assist you with changes or cancellation.

  • Q: How can I check my order status?

    • A: You will receive order confirmation, payment confirmation, and shipping confirmation emails. The shipping email contains your tracking number, which you can use on the J&T ebsite to track your parcel.

About Shipping

  • Q: Do you ship to my area? How much is the shipping fee?

    • A: We cover most areas in the Philippines. Please enter your complete address at checkout—the system will automatically calculate the shipping fee and show if your location is serviceable.

  • Q: My parcel's tracking status hasn't updated for a long time. What should I do?

    • A: Sometimes, there can be delays in tracking updates. If there's no update for over 48 hours, please email us your order number and tracking number. We will be happy to check with the courier company for you.

About Payments

  • Q: Is Cash on Delivery (COD) safe?

    • A: Yes, it is. You only hand the cash to the delivery rider after you have checked that the package is in good condition. This is a very common and trusted payment method in the Philippines.

  • Q: Why does my order status still say 'Pending Payment' after I paid via GCash?

    • A: There can sometimes be a short delay in the payment system notification. If your payment was successful, please email us a screenshot of the payment confirmation along with your order number, and we will manually confirm it for you.

About Products & Support

  • Q: What should I do if I receive a damaged or faulty product?

    • A: We're very sorry to hear that. Please do not use the product and contact us within 7 days of receiving it. Email clear photos or a video of the product and its packaging to dreepor2022@gmail.com to request a return or exchange. For full details, please see our [Return & Refund Policy].

  • Q: Do you provide a product warranty?

    • A: Yes, the small appliances we sell come with an official warranty of [e.g., 6 months]. Please keep your order details as proof of purchase.

Contact Us
Can't find your question here? Please email us at dreepor2022@gmail.com – we're happy to help!