Return & Refund Policy
At Dreepor Store, customer satisfaction is our priority. If you experience any issues with your order, we're here to help.
1. Return & Exchange Eligibility
To be eligible for a return or exchange:
Time Frame
Please contact us within 7 days of receiving your order.
Item Condition
The item must be:
- In its original condition
- Complete with all accessories
- Returned with the original packaging whenever possible
Proof of Purchase
Please provide your order number or proof of purchase.
Returns or Exchanges Are Not Eligible For:
- Products damaged due to misuse, negligence or improper handling
- Products returned after the 7-day inspection period
- Missing essential accessories or components not caused by shipping damage
2. How To Request A Return or Exchange
Step 1: Contact Customer Support
Please email us at:
Include the following:
- Order Number
- Full Name
- Contact Number
- Product Name
- Description of the issue
- Clear photos or videos showing the problem
Step 2: Request Review
Our support team will review your request and respond within 1–2 business days.
If approved, we will provide return instructions.
Step 3: Return The Product
After receiving return authorization, please securely pack the item and send it to the address provided by our support team.
Please do not return items without prior approval, as they may not be accepted.
3. Refund Processing
Once the returned item has been received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method whenever possible
Processing times may vary depending on your payment provider or bank.
4. Exchange Processing
If your exchange request is approved, a replacement item will be shipped after the returned product has been received and verified.
Replacement delivery times may vary depending on stock availability.
5. Return Shipping Costs
If We Made A Mistake
Including:
- Wrong item received
- Damaged item received
- Manufacturing defect
We will cover the return shipping costs.
For Personal Reasons
Including:
- Change of mind
- Ordering the wrong item
- No longer wanting the product
The buyer will be responsible for return shipping costs.
6. Product Warranty
All eligible small appliances purchased from Dreepor Store are covered by a 30-Day Limited Warranty against manufacturing defects.
Please keep your order confirmation as proof of purchase.
7. Contact Us
If you have any questions regarding returns, refunds or warranty claims, please contact us:
📧 Email: support@dreeporasia.com
We are always happy to assist you.
